Software Integration

Written By Taylor Rains

Identified and implemented software to integrate inventory management with third-party logistics warehouse proprietary system who was managing wholesale orders and inventory counts.

Client

Large national retailer of hosiery and accessories with established customer base.

Challenge

Upon growth of the online store, the client needed to find a cost-effective way to integrate their eCommerce channel with their established logistics and inventory management software managed by a large third-party partner. As they had an high-volume wholesale business, the solution needed to work within the existing processes rather than replace them.

Solution

After speaking with the operations and fulfillment teams, Gild Group identified the software functions required to solve the issues experienced by both partners.

Accomplishments

  • Identified three potential custom software solutions with development partners to accommodate the needs of both partners

  • After in-depth software exploration, we selected the most viable solution

  • Developed standard operating procedure for internal management

Results

Refunded orders caused by inventory inconsistencies between the online store and fulfillment warehouse dropped to less than 2% of total order volume. Customer reviews and sentiment analysis showed a significant increase in satisfaction with the order process.

Taylor Rains
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