Customer Service Optimizations

Integrated robust customer service software and management processes to increase operational efficiency and customer satisfaction.

  • Optimized customer service platform
  • Funneled communication from all channels and social media into a single management portal
  • Curated categories and responses based on customer frequently asked questions
  • Established a consistent voice for all customer-facing communication
  • Analyzed customer sentiments and adjusted site messaging where needed to intercept future inquiries

Repeat customer rate increased 275%. Overall increase in customer sentiment.